Shipping & Delivery Policy

 

1. Standard Delivery

Our standard delivery fee is S$5 per order.

Orders are generally delivered within 5 working days from the time your order is processed, unless otherwise stated on the product page.

Delivery will be made to the address provided during checkout.

2. Order Processing

Orders are packed and processed from Monday to Friday, excluding public holidays.

Orders placed after 3.00pm may be processed on the next business day.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotions and the Christmas season, processing and delivery times may be longer than usual.

3. Pre-Orders

Items marked as Pre-Order generally require approximately 3–5 weeks to arrive, unless otherwise stated on the individual product page.

Once your pre-order has arrived at our warehouse, our team will contact you using the contact details provided with your order to arrange delivery or self-collection.

Please note that the 3–5 week timeframe is an estimated lead time. While we will make every effort to meet the estimated arrival period, delays may occasionally occur due to shipping, customs, supplier or other logistical circumstances beyond our control.

If your order contains both in-stock and pre-order items, the order may be fulfilled together once all items have arrived, unless otherwise arranged with our team.

4. Self-Collection

If you select Self-Collection at checkout, please wait until you receive your fulfilment or collection confirmation before visiting our showroom.

Collection is available at:

Speckled Space
3016 Ubi Road 1
#04-145
Singapore 408706

Collection Hours:
Monday to Friday, 10am to 6pm
*Please note that operating hours may vary during festive periods and seasonal showroom hours.

5. Delivery Delays

While we will make reasonable efforts to deliver your order within the estimated timeframe, delivery dates are not guaranteed.

Delays may occasionally occur due to circumstances beyond our control, including:

  • Courier delays
  • High order volumes
  • Peak festive periods
  • Public holidays
  • Adverse weather
  • Traffic conditions
  • Shipping or logistics disruptions

Speckled Space will not be liable for losses arising solely from delivery delays, except where required by applicable law.

If you have not received your order within a reasonable period, please contact our team at +65 8106 0006 or weare@speckledspace.sg, and we will assist you.

6. Incorrect or Incomplete Delivery Details

Please ensure that your delivery address and contact details are correct before completing your purchase.

Speckled Space is not responsible for orders that cannot be delivered due to an incorrect, incomplete or outdated address provided by the customer.

If an order is returned to us because:

  • the delivery address was incorrect or incomplete
  • the recipient could not be contacted
  • the delivery was refused
  • the parcel was not collected where required
  • access to the delivery location was unavailable

additional delivery or redelivery charges may apply.

Where a refund is approved for an undeliverable order, delivery charges and any return charges incurred may be deducted from the refund where applicable.

7. Missed Deliveries and Redelivery

Please ensure that someone is available to receive the delivery where required.

If a delivery attempt is unsuccessful due to circumstances outside our control, the courier may arrange another delivery attempt or return the parcel to us.

If the order needs to be dispatched again, additional redelivery charges may apply.

8. Bulky and Oversized Items

Certain furniture, Christmas trees and oversized items may require special delivery arrangements or a two-person delivery team.

Customers are responsible for ensuring that the purchased item can fit through:

  • Building entrances
  • Doorways
  • Corridors
  • Staircases
  • Lifts

For oversized items, suitable lift access may be required.

If lift access is unavailable, the item cannot fit into the lift, or additional manpower is required, additional delivery charges may apply.

If you are unsure whether an item can be delivered to your premises, please contact our team before placing your order.

9. Christmas Trees and Seasonal Items

Artificial Christmas trees and other bulky festive items may require additional handling due to their size.

Please ensure that your delivery location is accessible and that sufficient space is available to receive your order.

During the Christmas peak season, delivery volumes are significantly higher. We recommend placing your Christmas tree and festive orders early to avoid disappointment.

Any special delivery requirements should be communicated to our team before delivery is arranged.

10. Damaged or Incorrect Orders

Please inspect your order as soon as possible after delivery or collection.

If you receive:

  • A damaged item
  • An incorrect product
  • An incorrect quantity
  • Missing components

please contact us within 7 days of receiving your order.

To help us assess the issue efficiently, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos of the product
  • Photographs of the packaging, where relevant

You may contact us at:

Tel / WhatsApp: +65 8106 0006
Email: weare@speckledspace.sg

Once we receive the necessary information, our team will assess the issue and advise on the appropriate next steps.

11. Missing Parcels

If your parcel has not arrived within the expected delivery period, please contact our team and we will assist in checking the delivery status.

If a parcel is confirmed as lost by the delivery provider, we will advise you on the applicable replacement or refund process.

Any replacement or refund will be subject to verification of the delivery status.

12. Changes to Delivery Details

If you need to change your delivery address or contact details after placing an order, please contact us as soon as possible.

We will do our best to assist, but changes may not be possible once the order has been processed or handed over to the delivery provider.

Additional charges may apply if a delivery has already been arranged or dispatched.

13. Contact Us

If you have any questions regarding delivery, pre-orders, self-collection or your order, please contact our team:

Speckled Space
Tel / WhatsApp: +65 8106 0006
Email: weare@speckledspace.sg

Showroom / Collection Address:
3016 Ubi Road 1
#04-145
Singapore 408706