FAQs

Where is Speckled Space located?

Our showroom is located at:

3016 Ubi Road 1
#04-145
Singapore 408706

Operating hours may vary during festive periods and seasonal showroom operations, so we recommend checking our latest opening hours before visiting.

Can I shop online?

Yes. You can shop our collections directly through our website and have your order delivered within Singapore, or choose self-collection where available.

Do you have a physical showroom?

Yes. You are welcome to visit our showroom to view selected home décor, Christmas trees and festive decorations in person.

Can your team help me choose a Christmas tree?

Yes. If you are unsure which tree size or style suits your home, our team can recommend options based on your ceiling height, available floor space and preferred look.

We can also suggest ornaments, colour combinations and decorating ideas.

Do you sell pre-lit Christmas trees?

Yes. We carry selected pre-lit Christmas trees with built-in LED lighting for easier setup and a cleaner finished look.

What size Christmas tree should I choose?

A 5ft or 6ft tree is suitable for many HDB and condo living rooms, while 7ft and 8ft trees are better suited to larger spaces and higher ceilings.

We recommend measuring your ceiling height and allowing additional space for a tree topper.

Do your Christmas trees come with a warranty?

Selected Speckled Space artificial Christmas trees come with a 3-year limited warranty, subject to the applicable warranty terms and exclusions.

Is shedding from an artificial Christmas tree considered a defect?

Some foliage shedding, flattened branches or occasional minor tip breakage may occur because artificial Christmas trees are compressed during packing, transportation and storage.

These are generally considered normal and are not treated as manufacturing defects.

Do you provide Christmas tree setup and decorating services?

Yes. We provide Christmas tree setup and decorating services for selected residential and commercial projects in Singapore, subject to availability and project requirements.

Do you provide Christmas tree rental?

Yes. Christmas tree rental is available for selected trees and festive setups, including offices, retail spaces, events and commercial environments.

Do you sell Christmas ornaments and decorations?

Yes. Our Christmas collection includes baubles, hanging ornaments, wreaths, tabletop trees, tree skirts, decorative picks, plush décor and other festive accessories.

Do you deliver within Singapore?

Yes. We provide delivery within Singapore.

Our standard delivery fee is S$5 per order, and most in-stock orders are generally delivered within 5 working days, unless otherwise stated.

How long does order processing take?

Orders are processed from Monday to Friday, excluding public holidays.

Orders placed after 3.00pm, on weekends or on public holidays may be processed on the next business day.

How long do pre-orders take?

Pre-order items generally require approximately 3–5 weeks to arrive unless otherwise stated on the product page.

Once your order reaches us, our team will contact you to arrange delivery or self-collection.

Can I self-collect my order?

Yes. Self-collection is available for selected orders.

Please wait until you receive your fulfilment or collection confirmation before coming to our showroom.

Can I change my delivery address after ordering?

Please contact us as soon as possible if you need to change your delivery details.

We will do our best to assist, but changes may not be possible once your order has been processed or dispatched.

What should I do if my item arrives damaged or incorrect?

Please contact us within 7 days of receiving your order.

Provide your order number together with clear photos or videos of the item and packaging where relevant, and our team will assist you.

Can I return an item if I change my mind?

Eligible items may be returned within the applicable return period, provided they are unused, in their original condition and packaging, and meet our Returns & Refund Policy requirements.

Some exclusions apply.

Can sale or clearance items be returned?

Items marked Final Sale, Clearance or Non-Returnable are generally not eligible for change-of-mind returns.

Do I need proof of purchase for returns or warranty claims?

Proof of purchase may be required.

If you have misplaced it, provide our team with the contact details used for your order and we will do our best to retrieve your purchase history.

How should I store my artificial Christmas tree?

Make sure your tree is completely dry before packing it away.

Gently compress the branches and store the tree in a proper Christmas tree storage bag in a cool, dry indoor area where possible.

How do I contact Speckled Space?

You can reach our team via:

Tel / WhatsApp: +65 8106 0006
Email: weare@speckledspace.sg