Privacy Policy

Last updated: September 2026

At Speckled Space, we respect your privacy and are committed to protecting the personal data you share with us.

This Privacy Policy explains how Speckled Space collects, uses, discloses, stores and protects your personal data when you visit our website, place an order, contact us, visit our showroom, participate in a promotion or otherwise interact with us.

We aim to handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”) and other applicable laws and regulations.

1. Personal Data We May Collect

Depending on how you interact with us, we may collect information including:

Name
Mobile number
Email address
Billing and delivery address
Order and purchase history
Payment and transaction information
Account information
Communications with our customer service team
Information submitted through contact forms, reviews, promotions or surveys
Website usage information, such as IP address, browser type, device information and pages viewed
Marketing and communication preferences

Payment information may be processed by third-party payment providers and may not be stored directly by Speckled Space.

2. How We Collect Personal Data

We may collect your personal data when you:

Place an order through our website
Create or use an online account
Contact us through WhatsApp, telephone, email or website forms
Visit or make a purchase at our showroom
Subscribe to our mailing list
Participate in promotions, giveaways or events
Submit a review or provide feedback
Interact with our website, advertisements or social media channels
Request delivery, installation, decorating or other services

We may also receive personal data from service providers and platforms involved in fulfilling your order or providing services requested by you.

3. How We Use Your Personal Data

We may collect, use or disclose personal data for purposes including:

Processing and fulfilling orders
Arranging delivery, collection, installation or other services
Processing payments, refunds and returns
Providing customer support
Retrieving your purchase history or warranty information
Managing accounts and customer records
Responding to enquiries and requests
Providing product or service updates
Administering warranties, exchanges and claims
Improving our website, products, services and customer experience
Conducting internal business analysis
Preventing fraud, misuse or security incidents
Complying with legal and regulatory requirements

We collect, use and disclose personal data only for purposes that are reasonable and applicable to our relationship with you, subject to the PDPA and applicable exceptions.

4. Marketing Communications

Where you have provided consent, or where otherwise permitted by applicable law, we may send you marketing communications about Speckled Space products, seasonal collections, promotions, events and other updates.

We currently use Shopify Email to manage and send selected email marketing communications.

Depending on your interaction with our emails, we may receive information such as whether an email was opened, whether a link was clicked, whether you unsubscribed, or whether the message was reported as spam. Shopify provides these engagement metrics to help merchants understand the performance of their email campaigns.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.

Withdrawing from marketing communications will not affect transactional or service-related communications, such as order confirmations, delivery updates, warranty matters or responses to enquiries.

5. Cookies, Pixels and Similar Technologies

Our website uses cookies, pixels and similar technologies to operate the website, understand how visitors use our store, measure advertising performance and improve our marketing.

These technologies may collect information such as:

IP address
Device and browser information
Pages viewed
Products viewed
Links clicked
Referring website
Shopping-cart activity
Purchases and conversion events
Approximate location derived from technical information
Interaction with advertisements

We use the following services:

Google Analytics
We use Google Analytics to understand how visitors interact with our website, including traffic sources, pages viewed and website usage patterns.

Google Ads
We may use Google Ads and related tracking technologies to measure advertising performance, understand whether visitors complete purchases after interacting with our advertisements, and support advertising and remarketing activities.

Meta Pixel
We use Meta Pixel in connection with Meta platforms such as Facebook and Instagram. Meta Pixel can collect information about customer activity and behaviour on our online store. Depending on the data-sharing configuration used, additional customer information may also be shared with Meta for advertising and measurement purposes. Shopify notes that higher Meta data-sharing settings can include customer information such as name, location and email address.

TikTok
We may use TikTok tracking technologies to understand how visitors interact with our website after seeing or engaging with TikTok advertising, measure campaign performance and support advertising or remarketing.

Shopify and Shopify Pixels
Our store is hosted on Shopify. Shopify may use cookies, pixels and similar technologies to provide ecommerce functionality, analytics, security, fraud prevention, personalisation and other services. Shopify's customer privacy tools can also be used to manage consent for Shopify-related cookies and pixels.

6. Cookie Preferences and Consent

Depending on your location and applicable law, you may be shown a cookie or privacy banner that allows you to manage your preferences regarding analytics, advertising and other non-essential technologies.

Where consent is required, non-essential tracking technologies may only operate after the appropriate consent has been obtained.

Shopify provides customer privacy tools that allow merchants to configure cookie banners and transmit customer consent choices to supported services, including Google-related advertising tools.

You may also be able to change or withdraw your cookie preferences through the cookie preferences link available on our website.

Please note that disabling certain cookies may affect website functionality, personalisation or the accuracy of analytics.

7. Advertising and Remarketing

We may use information collected through cookies, pixels and similar technologies to:

Measure the effectiveness of our advertising campaigns
Understand which advertisements lead to website visits or purchases
Create advertising audiences
Show advertisements to people who have previously interacted with our website
Improve the relevance of advertisements shown on third-party platforms
Analyse customer journeys across marketing channels

Our advertising partners may include Google, Meta and TikTok.

These companies may process information in accordance with their own privacy policies and may combine information received from our website with information obtained through their own services, subject to their applicable terms, settings and privacy controls.

8. Disclosure to Service Providers and Advertising Partners

We may disclose or make personal data available to service providers where reasonably necessary to operate our business and provide our services.

These may include:

Shopify, which provides our ecommerce platform and related services
Google, including Google Analytics and Google Ads
Meta, including Facebook and Instagram advertising services
TikTok, for advertising and campaign measurement
Payment processors
Delivery and logistics providers
IT, hosting and security providers
Installation or service contractors
Professional advisers
Other service providers that assist us in operating our business

We do not disclose personal data to third parties for purposes unrelated to our business operations except where required or permitted by law.

9. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet our business requirements or comply with legal and regulatory obligations.

When personal data is no longer required for a business or legal purpose, we will take reasonable steps to securely dispose of it or remove the means by which it can be associated with an individual.

10. Accessing or Correcting Your Personal Data

You may request access to personal data that we hold about you or request that inaccurate or incomplete information be corrected.

Certain exceptions under the PDPA may apply.

To make an access or correction request, please contact us using the details below.

The PDPA provides individuals with rights to request access to their personal data and information about certain uses or disclosures during the preceding year, as well as correction of errors or omissions, subject to applicable exceptions.

11. Withdrawal of Consent

You may withdraw your consent to our collection, use or disclosure of your personal data by contacting us.

Depending on the nature of your request, withdrawing consent may affect our ability to provide certain products or services to you.

We will explain any likely consequences where appropriate and process the withdrawal within a reasonable period.

12. Data Breaches

If a personal-data breach occurs, we will assess the incident and take appropriate steps in accordance with applicable law.

Where required under the PDPA, we will notify the Personal Data Protection Commission and affected individuals as soon as practicable.

13. Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties.

Speckled Space is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal data.

14. Children’s Personal Data

Our website and services are not specifically directed at children.

If personal data relating to a minor is provided to us, the person providing the information should have the authority to do so where required by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.

The latest version will be published on this page together with the date of the most recent update.

16. Contact Us / Data Protection Enquiries

If you have any questions about this Privacy Policy, would like to access or correct your personal data, withdraw consent, or raise a privacy-related concern, please contact:

Speckled Space
Email: weare@speckledspace.sg
Tel / WhatsApp: +65 8106 0006

Showroom:
3016 Ubi Road 1
#04-145
Singapore 408706