Returns & Refund Policy

At Speckled Space, we want you to be happy with your purchase. If there is an issue with your order, please contact our team and we’ll do our best to assist.

This policy applies to purchases made through our website and showroom, unless otherwise stated on the individual product page.

1. Change-of-Mind Returns

If you have changed your mind about a purchase, please contact us within 7 days of receiving or collecting your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Be returned with its original packaging
Include all accessories, parts, manuals and tags where applicable
Be accompanied by proof of purchase or order details

Items that have been assembled, used, installed, washed, altered or damaged after purchase may not be eligible for return.

All returns are subject to inspection and approval by Speckled Space.

2. Return Shipping & Collection Costs

For change-of-mind returns, customers are responsible for arranging and bearing the cost of returning the item to Speckled Space.

Original delivery charges are non-refundable unless the return is due to an incorrect or defective item supplied by us.

If you require Speckled Space to arrange collection of a return, additional collection or transport charges may apply.

3. Damaged, Defective or Incorrect Items

Please inspect your order as soon as possible upon delivery or collection.

If your item arrives damaged, defective, or you have received an incorrect product or quantity, please contact us within 7 days.

To help us assess the issue, please provide:

Your order number
A description of the issue
Clear photographs or videos showing the problem
Photographs of the packaging where relevant

Depending on the nature of the issue, Speckled Space may offer a replacement part, replacement item, repair, exchange, store credit or refund where appropriate.

4. Manufacturing Defects

For items with a manufacturing defect, we may first provide a replacement component or part where this is sufficient to resolve the issue.

A full product replacement or refund may not be necessary where the defect can reasonably be rectified by replacing the affected component.

This is particularly relevant for products made up of multiple sections, parts or accessories.

5. Christmas Trees

Artificial Christmas trees may require assembly, shaping and fluffing before achieving their intended appearance.

The following are generally not considered manufacturing defects:

Normal shedding of foliage or loose tips
Minor tip breakage caused by compression during packing, transportation or storage
Flattened or compressed branches after being packed in the box
Minor variations in branch position or foliage arrangement
Changes in appearance that can be corrected through normal fluffing and shaping

Christmas trees that have been fully assembled, decorated or used may not be eligible for change-of-mind returns.

Where an eligible Christmas tree is covered by our separate 3-Year Christmas Tree Warranty, warranty claims will be handled in accordance with the applicable warranty terms.

6. Pre-Lit Christmas Trees

If you experience a lighting issue with a pre-lit Christmas tree, our team may ask you to carry out basic troubleshooting before determining whether there is a defect.

This may include checking:

Connections between tree sections
LED connectors
Power plugs
Receivers or controllers
Remote controls where applicable
The power source

Where possible, a faulty lighting component may be replaced without replacing the entire tree.

7. Non-Returnable Items

For hygiene, safety, customisation or other practical reasons, certain items may not be eligible for return or exchange.

These may include:

Custom-made or personalised products
Made-to-order items
Items that have been altered or customised at the customer's request
Clearance or final-sale items, where clearly stated
Gift cards
Items damaged through misuse or improper handling
Products returned without all original components
Products that are not in a resalable condition

Any exclusions will be stated clearly on the relevant product page where applicable.

8. Sale and Promotional Items

Sale or promotional items may be subject to different return conditions.

Items marked Final Sale, Clearance, Non-Returnable or similar are not eligible for change-of-mind returns unless the product is defective or otherwise required by applicable law.

9. Pre-Order Items

Pre-order items are specially reserved based on expected incoming stock.

If you wish to cancel a pre-order before fulfilment, please contact our team as soon as possible.

Cancellation or refund eligibility may depend on whether the product has already been ordered, allocated, shipped or specially arranged on your behalf.

Any specific pre-order cancellation conditions will be stated on the product page where applicable.

10. Bulky Items

Please check the dimensions of the oversized products carefully before placing your order.

Speckled Space is not responsible where an item does not fit through entrances, lifts, corridors, staircases or into the intended space when the dimensions have been correctly stated on the product page.

Change-of-mind returns for bulky products may be subject to collection, transport and handling charges.

11. Refunds

Once a returned item has been received and inspected, we will notify you of the outcome of your return request.

If a refund is approved, it will generally be issued through the original payment method where possible.

Processing times may vary depending on your bank, payment provider or card issuer.

Delivery, collection, installation and other service charges are generally non-refundable unless otherwise agreed or where required by law.

12. Exchanges

Where an exchange is approved, it will be subject to product availability.

If the replacement item is of a higher value, the customer will be required to pay the difference.

If the replacement item is of a lower value, any difference will be handled according to the agreed return arrangement.

Additional delivery charges may apply.

13. Proof of Purchase

Proof of purchase may be required for return, exchange, refund or warranty requests.

Can’t find your proof of purchase? Simply provide our team with the contact details used for your order and we’ll do our best to retrieve your purchase history for verification.

14. Refunds for Lost Deliveries

If an order is confirmed as lost by the delivery provider, please contact us.

Any refund or replacement will be processed after the delivery status has been verified.

15. Refunds to Original Payment Method

Approved refunds will normally be returned to the original payment method used for the purchase.

Please allow additional processing time for the refund to appear in your account, depending on your bank or payment provider.

16. Contact Us

For any return, exchange, refund or product issue, please contact:

Speckled Space
Tel / WhatsApp: +65 8106 0006
Email: weare@speckledspace.sg

Showroom:
3016 Ubi Road 1
#04-145
Singapore 408706